Company Information

Company: Ergon Inc.

Address: 13 Aruchalam Road, Saligrammam, Chennai – 600093

Phone: +91 93630 17774

Email: support@ergonbiotank.com

Website: www.ergonbiotank.com

Zoho Form (Support): Submit a Request

SECTION A – Terms of Use

1. Acceptance of Terms

By accessing or purchasing from this website, you agree to these Terms of Use. If you do not agree, please stop using the site immediately.

2. Eligibility

You must be at least 18 years old to use this website or place an order.

3. Website & E-Commerce Services

Ergon Inc. provides eco-friendly wastewater and greywater products. The website may be updated or modified at any time without notice.

4. Product Information

Product descriptions and images are for reference only and may vary slightly. Prices and availability can change without prior notice.

5. Order Acceptance & Cancellation

Orders can be cancelled by Ergon Inc. due to stock issues, pricing errors, or fraud suspicion. Refunds will be issued in such cases.

6. Payments

All payments are processed securely through third-party payment gateways. Ergon Inc. does not store card or banking details.

7. Shipping & Delivery

Delivery timelines are estimates. Ergon Inc. is not liable for courier delays, customs clearance, or force majeure events.

8. Returns & Warranty

Returns and warranty eligibility depend on the product category. Damage due to misuse or improper installation is not covered.

9. Limitation of Liability

Ergon Inc. shall not be liable for indirect, incidental, or consequential damages. Liability is limited to the value of the product purchased.

10. Governing Law

All terms are governed by the laws of India with jurisdiction in Chennai, Tamil Nadu.

SECTION B – Privacy Policy

1. Information Collected

We collect customer details like name, email, phone number, address, order data, and Zoho Form submissions. We do not store payment card information.

2. Use of Information

• To process and deliver orders
• To provide customer support and warranty service
• To improve our website and user experience

3. Data Security

We use SSL encryption and secure systems to protect customer data. However, no online transmission is completely secure.

4. Data Sharing

We do not sell data. Information may be shared with couriers, payment processors, and legal authorities when necessary.

5. Cookies & Tracking

Cookies are used for analytics and site functionality. You can disable them in your browser settings.

6. Your Rights

You can request access, correction, or deletion of your data via the Zoho Form.

7. Contact

Email: support@ergonbiotank.com

SECTION C – Order Cancellation Policy

1. Customer Cancellations

Orders can be cancelled before dispatch with no charges. After dispatch, cancellation is not guaranteed and may include shipping fees.

2. Non-Cancellable Items

• Ergon Clean®, Bio Clean or enzyme-based consumables
• Custom Bio Tanks, STPs, Greywater Systems
• Precast RCC Tanks or made-to-order products

SECTION D – Returns & Refunds Policy

1. Eligible Returns

• Damaged item on arrival
• Incorrect product received
• Manufacturing defect verified by Ergon team

2. Non-Returnable Items

• Opened or used consumables
• Installed equipment or systems
• Custom-built tanks and special orders

3. Refund Timelines

• UPI / Wallet / Net Banking: 3–7 working days
• Credit / Debit Card: 7–10 working days
• EMI / Third-Party Payment: 7–12 working days

Contact & Support